Pricing for BigCommerce stores

  • Premium

    Advanced site search technology for growing businesses.

    AI-powered Search

    $499/mo

    • Records ?Up-to 20,000
    • Search Terms ?Up-to 100,000 per month
    • Catalog SyncHourly / Ondemand
  • Premium plus

    For high-volume businesses seeking a customized search solution.

    AI-powered Search

    $799/mo

    • Records ?Up-to 50,000
    • Search Terms ?Up-to 200,000 per month
    • Catalog SyncHourly / Ondemand
  • Enterprise

    Full access to Klevu's technology stack with superior data protection, support, and account management.

    AI-powered Search

     

    • Scalability Take care of complexity and volume at scale that suit your needs.
    • Dedicated Account Manager Dedicated account manager to ensure high quality shopping experience and QBR.
    • Priority Support Get top priority support without paying unexpected extra fees.
    • Dedicated Search Cloud Your own individual hosted cloud server. Additional charges apply.
    • API Access Access to Klevu's APIs with technical guidance.
    • Premium SLA Peace of mind from highest rate of SLA. 99.99% up time.

Entry level onsite search experience for small businesses

We offer a special package for qualifying merchants who are looking for a more sophisticated onsite search solution. Check out our Growth plan and get started in minutes.

Learn More

FAQs

How do you count total number of records?

All the products with their visibility set to Published are considered for indexing. If CMS and/or Category search are part of your plan, the CMS and category pages are also indexed with Klevu.

How do you count search terms?

Lets take an example

A consumer has searched for “golden ring”.
Since Klevu Search is a “Search As You Type” technology, depending on how fast or slow a consumer was typing, it is possible that separate Ajax calls were fired to the Klevu servers for the following terms:

g
go
gol
gold
golde
golden
golden r
golden ri
golden rin
golden ring

We think, it is unfair if Klevu were to count every Ajax call as a separate query. Even though the Klevu Search servers would have responded with relevant results for every single Ajax call, we only consider it as one query for the term “golden ring”.

Can I change the plan once chosen?

Yes, after 14-day trial, you are allowed to select the plan which suits your need. During trial period, you are not allowed to switch the plan.

You can also upgrade to the higher plan once you have subscribed to any of the plan.

Downgrading to a lower plan, however, is not permitted during the subscription period. You can choose to downgrade your plan at the renewal of your subscription. Please let us know in at least 7 days in advance to avoid automatic collection of payment at the start of your next subscription duration.

What if I exceed limit (records, search terms) of my plan?

Unless explicitly specified or agreed in written, every Klevu Search plan has a limit on number of records it can index and number of query calls allowed to be fired to the Klevu servers.

The threshold is set to allow upto 10% more than the allocated records and query calls in your plan.

The limit on number of records is checked every 24 hours and the limit on number of queries checked every month. In the circumstances when any of these numbers are found to be exceeding the set thresholds, on two consecutive checks, the account is automatically upgraded to the next suitable plan. In this case, the customer will be informed via an email.

How can I subscribe?

Install Klevu BigCommerce App from here.