Implementation Manager

Atlanta, GA / Remote

Experience: 3+ years

Klevu is on the lookout for an Implementation Project Manager who will work with major eCommerce brands in North America and APAC to manage and onboard challenging technical projects.

Your main task will be to serve as a bridge between our customers, partners, internal sales, and engineers. As such, you will manage end-to-end implementation of complex technical solutions, provide consultations and resolve issues for our enterprise customers, run workshops and create technical documents, and work with our R&D team to improve Klevu products.

As you develop your product knowledge and technical skills, you will be expected to handle more complex projects, contribute to our internal procedures, and manage the implementation and onboarding of Klevu products across the Shopify Plus, Magento, Bigcommerce, and custom platforms.

You will work out of our rapidly growing Atlanta office or positioned remotely, and most of your work will be focused on customers in North America and some APAC locations.

The Task-at-Hand:

  • Become an expert in Klevu products (heavy focus on technical aspects)
  • Manage end-to-end technical implementation of Klevu solutions for enterprise customers in North America and APAC.
  • Provide consultations and help customers resolve complex technical issues
  • Run technical workshops, write documentation and create knowledge-based articles
  • Work with R&D team to improve Klevu products
  • Contribute to our implementation and support procedures
  • Ensure clients understand the implementation process and what is required for a successful implementation based on their requirements
  • Proactive approach and communication to all implementations to keep things moving
  • Ensure all documents such as customization doc, SOW, project closure reports are completed and shared

Optimal Skills for Success:

  • BS in Computer Science or experience in a similar role
  • Technical client-facing experience, preferably with eCommerce platform, digital marketing and SaaS products (mobile, web analytics, optimization, email)
  • Ability to read code (especially JavaScript, HTML, CSS)
  • Project management, multitasking and organizational skills
  • Excellent English, and an ability to communicate with technical and non-technical users

Get to know Klevu

Klevu is the leading, end-to-end discovery platform for mid-to-enterprise eCommerce businesses that enables merchants to deliver personalized and intelligent search and navigation experiences for their shoppers. Klevu powers thousands of mid to enterprise-level eCommerce businesses worldwide. Our global team is here to help merchants customize and personalize their discovery experiences with offices located in Atlanta, Helsinki, London, and Stockholm.

Solutions:
  • Intelligent Ecommerce Search
  • Smart Category Navigation
  • Advanced Merchandising
  • Personalization

Why Choose Klevu?

Market-Leading NLP

At the core of Klevu’s offering is the market-leading NLP which provides a deep understanding of each language and character set, from normalization, decoupling compound words, to automated enrichments of your data.

Product-Wide Machine Learning

Reduce manual merchandising of your store with Klevu’s self-learning. The results are optimised based on your customers’ interactions and changes in the seasonality of your products.

Fully Customizable UI

Customize the UI based on your store’s look and feel. Be on brand and in full control with full access to customize the Search UI.

Best-In-Class Support

Feel at ease integrating your e-commerce site with our solution with the guidance of our global support team.

A Global Solution

From the ground-up, Klevu is language-agnostic and tailor-made for international stores.

Integrates with

Magento, Shopify Plus, Bigcommerce, Dotdigital, & Zaius

What We Offer

  • Paid Time Off
  • Best-in-class health benefits
  • 401k
  • Key role in an international and extremely fast growing eCommerce SaaS company
  • A Job that gives you independence and autonomy
  • Possibility to make a real difference in a fast-moving, international company

Apply Now

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