Solutions Architect/Engineer (Technical)

Finland, Remote

Experience: 3+ years

About Klevu

Klevu is a discovery experience suite that revolutionises online shopping. It provides a range of SaaS based solutions, that are deep rooted in AI-ML technology and delivered via cloud for online retailers. Klevu is a global Finnish company that prides in diversity, great team, excellent partner network and global customer footprint. Learn more from www.klevu.com

Klevu has developed a market-leading eCommerce search solution which is used by online retailers of all shapes and sizes, globally. Our product has built a very strong market fit over the last 5 years and Klevu is now poised for excellent growth in the UK market.

Responsibilities:

  • Liaise with non-technical merchants and their technical developers to collect information of their e-commerce environment setup
  • Work together with customers and agencies to understand their specific requirements and come up with suitable solutions
  • Work with external developer agencies through email, screen share, chat and support to solve their technical implementation problems
  • Serve as a technical go to champion for our existing merchants, by solving any obstacles relating to search optimizations
  • Work closely with support, engineering and the product team to health check and resolve any issues relating to the search experience of newly subscribed merchants

Soft Skill Requirements:

  • Pre-sales experience and stakeholder management
  • Interest in finding the most suitable solution to any given problem
  • Ability to convey complex technical topics to a non-technical audience
  • Able to communicate with conflicting personality types
  • Passionate about helping customers achieve their site search objectives
  • Excellent oral and written communication in English

Technical Requirements:

Must haves:
  • Demonstrated experience in eComm platforms, including Shopify and Magento 2 architecture coupled with programming skills
  • Hands-on experience with JavaScript, HTML and CSS
  • Good understanding of the utilities/tools used in the e-commerce domain (e.g. ERP, PIM)
  • Ability to writing technical specifications
  • Comfortable using common network utilities (e.g. ssh, ftp)
Nice to have:
  • Technical understanding of overall eComm platforms and how they work from technical architectural perspectives
  • Experience of using Google Analytics
  • Experience of working with Solr, Elasticsearch or similar search technology

What we offer:

  • Competitive salary
  • Key role in an international and extremely fast growing ecommerce SaaS company
  • A position that gives you independence and autonomy
  • Possibility to make a real difference in a fast-moving, international company
  • Passionate about helping customers achieve their site search objectives

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