Experience: 3+ years

About Klevu

Klevu is a discovery experience suite that revolutionises online shopping. It provides a range of SaaS based solutions, that are deep rooted in AI-ML technology and delivered via cloud for online retailers. Klevu is a global Finnish company that prides in diversity, great team, excellent partner network and global customer footprint. Learn more from www.klevu.com

Responsibilities:

• Liaise with non-technical merchants and their technical developers to collect information of their e-commerce environment setup
• Work together with customers and agencies to understand their specific requirements and come up with suitable solutions
• Work with external developer agencies through email, screen share, chat and support to solve their technical implementation problems
• Serve as a technical go to champion for our existing merchants, by solving any obstacles relating to search optimizations
• Work closely with support, engineering and the product team to health check and resolve any issues relating to the search experience of newly subscribed merchants

Soft Skill Requirements:

• Pre-sales experience and stakeholder management
• Interest in finding the most suitable solution to any given problem
• Ability to convey complex technical topics to a non-technical audience
• Able to communicate with conflicting personality types
• Passionate about helping customers achieve their site search objectives
• Excellent oral and written communication in English

Technical Requirements:

Must haves:

• Demonstrated experience in eComm platforms, including Shopify and Magento 2 architecture coupled with programming skills
• Hands-on experience with JavaScript, HTML and CSS
• Good understanding of the utilities/tools used in the e-commerce domain (e.g. ERP, PIM)
• Ability to writing technical specifications
• Comfortable using common network utilities (e.g. ssh, ftp)

Nice to have:

• Technical understanding of overall eComm platforms and how they work from technical architectural perspectives
• Experience of using Google Analytics
• Experience of working with Solr, Elasticsearch or similar search technology

What we offer:

• Competitive salary
• Key role in an international and extremely fast growing ecommerce SaaS company
• A position that gives you independence and autonomy
• Possibility to make a real difference in a fast-moving, international company
• Passionate about helping customers achieve their site search objectives