Experience: 3+ years
Klevu has developed a market-leading eCommerce search solution which is used by online retailers of all shapes and sizes, globally. Our product has built a very strong market fit over the last 5 years and Klevu is now poised for excellent growth in the UK market.
Responsibilities:
- Liaise with non-technical merchants and their technical developers to collect information of their e-commerce environment setup
- Work together with customers and agencies to understand their specific requirements and come up with suitable solutions
- Work with external developer agencies through email, screen share, chat and support to solve their technical implementation problems
- Serve as a technical go to champion for our existing merchants, by solving any obstacles relating to search optimizations
- Work closely with support, engineering and the product team to health check and resolve any issues relating to the search experience of newly subscribed merchants
Soft Skill Requirements:
- Pre-sales experience and stakeholder management
- Interest in finding the most suitable solution to any given problem
- Ability to convey complex technical topics to a non-technical audience
- Able to communicate with conflicting personality types
- Passionate about helping customers achieve their site search objectives
- Excellent oral and written communication in English
Technical Requirements:
Must haves:
- Demonstrated experience in eComm platforms, including Shopify and Magento 2 architecture coupled with programming skills
- Hands-on experience with JavaScript, HTML and CSS
- Good understanding of the utilities/tools used in the e-commerce domain (e.g. ERP, PIM)
- Ability to writing technical specifications
- Comfortable using common network utilities (e.g. ssh, ftp)
Nice to have:
- Technical understanding of overall eComm platforms and how they work from technical architectural perspectives
- Experience of using Google Analytics
- Experience of working with Solr, Elasticsearch or similar search technology
What we offer:
- Competitive salary
- Key role in an international and extremely fast growing ecommerce SaaS company
- A position that gives you independence and autonomy
- Possibility to make a real difference in a fast-moving, international company
- Passionate about helping customers achieve their site search objectives
About Klevu
Klevu is an intelligent site search solution designed to help online merchants to increase onsite sales and improve the customer’s online shopping experience. Klevu powers the search and navigation experience of many online stores, retailers and sites by leveraging advanced semantic search, natural language processing, merchandising and multilingual capabilities, ensuring visitors to your site find exactly what they are looking for regardless of the device or query complexity. Klevu supports its retailers from its offices in Helsinki, London, Atlanta and India.