Experience: 3+ years
About Klevu
Klevu is a discovery experience suite that revolutionises online shopping. It provides a range of SaaS based solutions, that are deep rooted in AI-ML technology and delivered via cloud for online retailers. Klevu is a global Finnish company that prides in diversity, great team, excellent partner network and global customer footprint. Learn more from www.klevu.com
Responsibilities:
- Liaise with non-technical merchants and their technical developers to collect information of their e-commerce environment setup
- Work together with customers and agencies to understand their specific requirements and come up with suitable solutions
- Work with external developer agencies through email, screen share, chat and support to solve their technical implementation problems
- Serve as a technical go to champion for our existing merchants, by solving any obstacles relating to search optimizations
- Work closely with support, engineering and the product team to health check and resolve any issues relating to the search experience of newly subscribed merchants
Soft Skill Requirements:
- Pre-sales experience and stakeholder management
- Interest in finding the most suitable solution to any given problem
- Ability to convey complex technical topics to a non-technical audience
- Able to communicate with conflicting personality types
- Passionate about helping customers achieve their site search objectives
- Excellent oral and written communication in English
Technical Requirements:
Must haves:
- Demonstrated experience in eComm platforms, including Shopify and Magento 2 architecture coupled with programming skills
- Hands-on experience with JavaScript, HTML and CSS
- Good understanding of the utilities/tools used in the e-commerce domain (e.g. ERP, PIM)
- Ability to writing technical specifications
- Comfortable using common network utilities (e.g. ssh, ftp)
Nice to have:
- Technical understanding of overall eComm platforms and how they work from technical architectural perspectives
- Experience of using Google Analytics
- Experience of working with Solr, Elasticsearch or similar search technology
What we offer:
- Competitive salary
- Key role in an international and extremely fast growing ecommerce SaaS company
- A position that gives you independence and autonomy
- Possibility to make a real difference in a fast-moving, international company
- Passionate about helping customers achieve their site search objectives