Solutions Engineer (Technical)

UK, Remote

Experience: 3+ years

About Klevu

Klevu is a discovery experience suite that revolutionises online shopping. It provides a range of SaaS based solutions, that are deep rooted in AI-ML technology and delivered via cloud for online retailers. Klevu is a global Finnish company that prides in diversity, great team, excellent partner network and global customer footprint. Learn more from www.klevu.com

Responsibilities:

  • Work closely with the Product,Sales, Support and Development teams
  • Advocate for client and potential-client’ business needs and requirements to ultimately improve Klevu’s product and feature offering
  • Serve as a Technical go-to Champion and Product Evangelist for our existing merchants, digital agency partners and internal team members
  • Work together with both (existing and potential) customers and development agencies to understand specific business requirements for projects and provide a suitable solution
  • Work with external developers through email and screen-sharing to help with any integration queries or issues they may be facing
  • Regularly feedback any feature requests and/or bugs
  • Aiding sales calls from a technical perspective

Soft Skill Requirements:

  • Technical Consulting experience
  • Pre-sales experience
  • Ability to convey technical solutions and consultation to both technical and non-technical audiences
  • Thrive at finding a solution to any given problem
  • Excellent oral and written communication in English

Technical Requirements:

Must haves:
  • Previous Engineering experience (preferably in a SaaS company)
  • Hands-on experience in JavaScript, HTML and CSS
  • Good understanding of the utilities/tools used in the E-commerce industry (e.g. ERP, PIM)
  • Knowledge and experience within E-commerce platforms including Shopify, Magento, Big Commerce, Salesforce and Hybris
Nice to have:
  • Experience within a Search SaaS Company
  • Experience in writing technical specifications
  • Experience of using Google Analytics
  • Experience of working with Solr and/or Elasticsearch

What we offer:

  • Competitive salary
  • Key role in an international and extremely fast growing ecommerce SaaS company
  • A position that gives you independence and autonomy
  • Possibility to make a real difference in a fast-moving, international company
  • Passionate about helping customers achieve their site search objectives

Apply Now

A valid email address is required.
A valid phone number is required.