Technical Support Engineer

Ahmedabad

Experience: 2+ years

We are looking for passionate technical support engineers.

Responsibilities:

  • Handling technical support: Level 1 & 2
  • Managing the technical support portal
  • Participating in product learning & trainings
  • Contributing in product improvements & bug fixes

Requirements:

  • 2+ years of experience working as technical support engineer
  • Excellent verbal and written communication
  • Understanding of browser rendering behavior and performance
  • Excellent oral and written communication in English
  • Basic knowledge of HTML, CSS, Javascript, Databases
  • Bachelors/Masters degree in computer science/software engineering
  • Passionate about exploring new technologies & platforms
  • Open to work in shifts
Nice to have:
  • Experience working with any of the programming language: PHP, Java, .NET
  • Knowledge of e-commerce platforms: Magento, Shopify, BigCommerce.
  • Hands on experience with Linux OS
  • Knowledge of ticketing systems: Zendesk, Freshdesk, Intercom etc

What we offer:

  • Being part of one of the most exciting startups from Nordics with global footprints
  • Work with a team in 4 continents (Finland, Sweden, UK, USA)
  • Excellent work culture, hands-on, result-oriented
  • Good salary, Flexible hours and location

About Klevu

Klevu, founded in 2013, hails its roots from Finland, the country of a thousand lakes and white lilies. We are a small, nimble, and diverse team, comprising people from three continents who speak more than seven languages.

Klevu is an advanced eCommerce site search solution, utilising natural language processing and self-learning capabilities to deliver the most relevant search experience for online stores. The majority of our existing customers are using the Magento eCommerce platform, which is something we’re looking to develop, while also expanding in other areas.

Klevu started out with a challenge to provide online retailers with the most contextually accurate eCommerce search results on the planet – connecting shoppers to the exact products they are looking for, regardless of the complexity of the query.

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