This web page represents a legal document that serves as our Terms of Service and it governs the legal terms of our website,, sub-domains, and any associated web-based and mobile applications (collectively, “Website”), as owned and operated by Klevu.

Capitalized terms, unless otherwise defined, have the meaning specified within the Definitions section below. This Terms of Service, along with our Privacy Policy, any mobile license agreement, and other posted guidelines within our Website, collectively “Legal Terms”, constitute the entire and only agreement between you and Klevu, and supersede all other agreements, representations, warranties and understandings with respect to our Website and the subject matter contained herein. We may amend our Legal Terms at any time without specific notice to you. The latest copies of our Legal Terms will be posted on our Website, and you should review all Legal Terms prior to using our Website. After any revisions to our Legal Terms are posted, you agree to be bound to any such changes to them. Therefore, it is important for you to periodically review our Legal Terms to make sure you still agree to them.

By using our Website, you agree to fully comply with and be bound by our Terms of Service. Please review them carefully. If you do not accept our terms, do not access and use our Website.

The last update to our Terms of Service was posted on 16th May 2018.

1. Sign up and using Klevu Search portal

You are obliged to provide valid and complete information as requested during sign up process. Klevu owns right to stop the service in case of any use of account targeting to harm the operation of Klevu search service. You should receive an email upon signing up with the web store specific search integration files and/or relevant instructions.

2. Privacy and confidentiality

Klevu does not share data gathered through search usage or any other information shared by the customers. Klevu does not share data collected from one store with another. Klevu only uses aggregated data or any search specific activity related information, to improve its core search algorithm, which eventually helps all its customers. For more information on what we collect and how we process and store the data, please see our page on GDPR.

3. Registering for your customers

If you use Klevu Search for or on behalf of your customers, we consider that you are authorized to do so. You are obliged not to share or sell your customers’ data and information gained through Klevu Search portal to any other third party, without your customer’s prior written consent.

4. Subscription fees

Klevu search subscription fees are listed at Klevu owns the right to change the subscription fees any time. You will get an advance notification and will not be charged without a formal consent. Any new changes in terms of subscription fees will be reflected on Klevu webpages (

5. Term and termination

Either you or us may terminate this Agreement at any time with a notice. Upon any termination of this Agreement, we will stop provisioning the service in 2 business days. Your access to Klevu Search portal will stop immediately. You are obliged to remove integration files provided to you, in relation to the service in 2 business days. You will not be entitled to refunds of any usage fees or any other fees. You may download or request historical search analytics data before terminating search. Should you decide to discontinue the service, any personal data held with us is deleted in maximum 180 days. Unless otherwise requested, after termination, the search analytics data is anonymised completely and kept for analysing consumer search patterns.

6. Legal compliance

You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our Website. Klevu reserves the right to investigate complaints or reported violations of our Legal Terms and to take any action we deem appropriate, including but not limited to canceling your member account, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information, as allowed under our Privacy Policy.

7. Intellectual property

Klevu website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website does not constitute any right or license for you to use such service marks/trademarks, without the prior written permission of the corresponding service mark/trademark owner. Our Website is also protected under international copyright laws. The copying, redistribution, use or publication by you of any portion of our Website is strictly prohibited. Your use of our Website does not grant you ownership rights of any kind in our Website.

8. Customer references

We may at times, use your logo, company name, and reference in our customer showcase on, or list of clients in marketing material. Referring to a customer is done in good spirit and only to indicate the use of the Klevu search solution on the client’s site. Companies (client / licensee), using any Klevu product agrees to grant Klevu the right to display licensee’s logo or company name as part of Klevu’s customer list and other related marketing materials. In case of any objections or questions, client/licensee should contact Klevu immediately ( Subsequent action can be taken based on mutual consensus.

9. Modifications to terms of service and other policies

We may modify these terms or any additional terms that apply to the service to, reflect changes to the law or changes to the Service. We will post the notice of modifications of these terms on Klevu webpage as well as send to your registered email address. You may, if you do not agree to the modified terms for the Service, discontinue or terminate the use of Klevu Search.