KLEVU has already reviewed its personal data practices and has implemented the necessary steps to be GDPR compatible. Before we answer the key questions concerning you as a customer of KLEVU, we feel, it is important to highlight some important definitions in relation to the GDPR guidelines.
KLEVU is classed as a data controller when we collect your data for billing and managing accounts receivable, for example. We are committed to:
For your convenience, we have put together a list of GDPR related, frequently asked questions.
KLEVU collects the following personal information from its customers (i.e., merchants) and the shoppers using search on their websites:
– used for identifying a customer in our database and solely for the purpose of communication between KLEVU and the merchant
– used as an account identifier
– used for billing and account related matters such as new features announcements, plugin upgrades and other notifications to which the merchant has subscribed
– used for billing and invoicing purposes
– used for collecting payments but never stored in database or logs
To operate our services globally and to meet SLA of 99.9% uptime, we have to store and distribute search indexes and other data across multiple servers, in our affiliated data centres (that comply with the CISPE code of conduct).
Where agreed, these servers may be hosted in data centers closer to the merchants’ own premises with no data other than their own indexes and any related data required to serve the customer.
The data is stored for the duration of your service. You may download or request historical search analytics data during this period. Should you decide to discontinue the service, any personal data held with us is deleted in maximum 90 days. Unless otherwise requested, after termination, the search analytics data is anonymised completely and kept for analysing consumer search patterns.
KLEVU does not share data gathered through search usage or any other information shared by the customers. For managing payment subscriptions, KLEVU redirects its customers to the involved 3rd party service providers (e.g., payment gateways) where the merchants are instructed to accept the respective service provider’s T&C and data privacy policies.
KLEVU does not share data collected from one store with another. It only uses aggregated data or any search specific activity related information, to improve its core search algorithm, which eventually helps all its customers.
No obligation to continue, No credit card required.